Dear Guests of SnowLion Tours and Partners,

We wanted to reach out to you about the events of the past several weeks. This rapidly evolving outbreak of COVID-19 and its unprecedented global ramifications have been deeply concerning, and we are all taking it week by week. First and foremost, we hope that you and your loved ones are able to remain safe and healthy.  

The team of SnowLion Tours here in Tibet is committed to being as open and transparent as possible with you. I am writing to update you on our current policies regarding travel, and hope this message will provide clarity and reassurance as you evaluate your travel options for the future.

Please know that the safety and well-being of our guests will always be our highest priority. In addition to actively monitoring bulletins from the Chinese Center For Disease Control (CCDC) and World Health Organization(WHO), and Tibet Tourism Bureau(TTB), we are also in constant contact with local government office and other health organizations across Tibetan Plateau who actively help us track real-time conditions on the ground, beyond the media headlines.

We always acted with our travelers’ best interests in mind. We have never hesitated to cancel departures when that decision seemed prudent for the safety of our guests, and have always worked tirelessly to recover their full travel investment should this need arise. As of today, we have canceled all departures through May 31, and we may need to cancel departures through June 30.

We remain hopeful to resume operating some of our trips from June 1st onward, but this is an ever-evolving situation, and our position will evolve as conditions change and government policies are updated.

UPDATED CANCELLATION & TRANSFER POLICY

We have always prided ourselves on having the most generous cancellation policy in the industry—a 100% refund up to 91 days before departure on most trips. However, in order to give you even greater flexibility and peace of mind during this time, we have worked diligently with our partners across Tibet over the past weeks to offer an even more flexible cancellation policy. For all clients who are currently signed any tours before June 1st, 2020, our team has already reached out to you with specific relaxed policies for that trip. For all new sign-ups from June 1st onwards, 2020, we are now able to offer:

  • 60 days or up before departure – Full refund
  • 40-59 days before departure –  Any standard cancellation fees will be converted to a future trip credit
  • 15-39 days before departure – 100% credit to a future trip

New policy applies to all Group and Private Tours which signed in 2020.

Our understanding of the situation continues to develop as new travel advisories are released, and more is learned of the virus. As always, our team are just a phone call away—if you have any questions or concerns about upcoming trips or booking future travel, please contact us at  +86.971.8163350 or + 86. 186.97240150.

March 14th, 2020 

SnowLion Tours Team